DOCA0275EN-00

Troubleshooting

Problem

Cause

Solution

TeSys Tera DTM Library does not appear in the Catalog window in SoMove software v2.9.x and later.

SoMove software is not registered before applying the DTM.

Register SoMove software.

  1. When launching SoMove software, the user will be prompted with the following message:

    x Days left for the demo version to expire. Do you want to register now?

  2. Select Yes to confirm the registration and follow the instructions.

NOTE: The registration of SoMove software is free.

.dll files are not registered by Windows

Use the command prompt window to register .dll file required for the TeSys Tera DTM Library.

  1. Launch command prompt window as administrator and enter the following command:

    cd C:\Windows\Microsoft.NET \Framework\v2.0.50727

  2. Enter the following command:

    RegAsm.exe /codebase "C:\Program Files (x86)\Common Files\Schneider Electric Shared\Schneider Electric TeSys Tera DTM Library\TeSysTerraDtm.Kernel.dll

    Result: When the registration is successful, a message will be displayed.

  3. Launch SoMove software. The Catalog Update screen with progress bar will appear.

    Result: After the catalog update is completed, the TeSys Tera DTM Library will be available in the Catalog window.

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