Installation Instructions

The ArcFM Solution installers are complete installers. ArcFM Solution may require an upgrade before ArcFM installation. Please see the installation ReadMe for more information.

NOTE: If you have a version of any ArcFM Solution product installed, use the installers as complete installers. Uninstall the older version of all products before installing the newest ArcFM Solution.

Anti-Spyware: Before installation, disable all anti-spyware applications as they may interfere with installation. They may be restarted after installation is complete.

NOTE: When uninstalling, you must remove the programs in the reverse order from installation. ArcFM should always be the last program uninstalled.

IMPORTANT: It is very important to install the applications below in the order listed. Installing out of order may cause errors.

Responder Client

NOTE: The Responder Client requires message queuing.

Ensure that your hardware meets the ArcGIS system requirements defined on the installation ReadMe.
Ensure that your software meets the ArcFM system requirements defined at the ArcFM Solution Supported Versions web page.

NOTE: ArcGIS must be installed before you can install ArcFM.
Enable Message Queueing using the Enable Message Queueing instructions.
If you have a previous version of Responder installed, uninstall it before installing the latest version.
Use File Explorer to navigate to the folder that contains ResponderClient[version number].msi. Double click this file.
At the Welcome screen, read the license agreement and click Next (to select the components to install) or Quick Install (to install the typical components and finish with no further steps).
At the Destination Folder dialog, select where to install Responder. If you have an ArcFM Solution product already located on your computer, the location defaults to the same folder and cannot be changed. Click Next.
- Archive Explorer: Allows you to build an archive of incidents along with the customer calls, tags, crew activity and incident resolution.
- Responder ArcMap Tools: View the extent of an incident in ArcMap or create incidents.
- Responder Explorer: View and manage incidents, calls and incident devices. A Dispatcher may also create crews and assign them to specific incidents
At the Product Features dialog, select which Responder components to install. Click Install.
The Responder Client installation will conclude with a Finish dialog. The Finish dialog will inform you whether you need to reboot your computer. Please follow the instructions on this form to conclude the installation.

Responder Server

NOTE: The Responder Server requires message queuing.

Ensure that your hardware meets the ArcGIS system requirements defined on the installation ReadMe.
Ensure that your software meets the ArcFM system requirements defined at the ArcFM Solution Supported Versions web page.

NOTE: ArcGIS must be installed before you can install ArcFM.
Enable Message Queueing using the Enable Message Queueing instructions.
If a previous version of Responder Server is installed, uninstall it before installing the latest version.
Use File Explorer to navigate to the folder that contains ResponderServer[version number].msi. Double click this file.
At the Welcome screen, read the license agreement and click Next (to select the components to install) or Quick Install (to install the typical components and finish with no further steps).
At the Services screen, enter the Account Name (including domain) that will be used to run Responder Services. Then enter the Password for this user and click Next.
At the Destination Folder screen, enter a path to the installation folder to use. Click Next.
At the Product Features screen, select which Responder components to install and click Install.
- Archive Services: Provides the ability to Archive active data and run queries on archived data through Archive Explorer.
- Data Services: Handles communication between Responder Explorer instances, Responder Web, and the database.
- Line Display Service: Responsible for including the line energized state on the map.
- Prediction Services: Responsible for predicting outage locations based on incident/call data.
- Query Windows Services: Handles refreshing and some queries to improve Data Services performance.
- Telemetry Service: Useful in gathering statistical information on the processing of Responder data.
The Responder Server installation will conclude with a Finish dialog. The Finish dialog will inform you whether you need to reboot your computer. Please follow the instructions on this form to conclude the installation.

Responder Web Server

Ensure that your hardware meets the ArcGIS system requirements defined on the installation ReadMe.
Ensure that your software meets the ArcFM system requirements defined at the ArcFM Solution Supported Versions web page.
Enable IIS using the Enable Internet information Services (IIS) instructions.
Use File Explorer to navigate to the folder that contains ResponderWeb[version number].msi. Double-click this file to begin the install.
At the Welcome screen, read the copyright Information and click Next.
Read and accept the License Agreement terms then click Next.

NOTE: With the 10.1 release, Responder Web functionality that previously required ArcGIS for Server (such as Map Viewer), now requires a valid ArcFM Server license in addition to ArcGIS Server. Responder provides this to the client as necessary.
The Destination Folder screen displays the directory in which the Responder web server is installed. This path may not be modified. Click Next to continue.
At the Ready to Install Application screen, click Install to initiate installation of Responder web server.
The Responder Web Server installation will conclude with a Finish dialog. The Finish dialog will inform you whether you need to reboot your computer. Please follow the instructions on this form to conclude the installation.

Responder TroubleMaker

TroubleMaker does not require installation of any other Responder or ArcFM product.

Use Windows Explorer to navigate to the folder that contains ResponderTroubleMaker[version number].msi. Double-click this file to begin the install.
At the Welcome screen, read the License Agreement and click Next (to select the components to install) or Quick Install (to install the typical components and finish with no further steps).
At the Destination Folder dialog, select where to install Responder. If you have an ArcFM Solution product already located on your computer, the location defaults to the same folder and cannot be changed. Click Next.
At the Product Features dialog, select which Responder components to install then click Install.
The Responder TroubleMaker installation will conclude with a Finish dialog. The Finish dialog will inform you whether you need to reboot your computer. Follow the instructions on this form to conclude the installation.