TmCalls Table
Field |
Description |
---|---|
Scenario |
Records may be separated into different scenarios using different scenario numbers. This field is a primary key and a foreign key to the TmScenario table. |
CallId |
A unique number within the scenario that identifies the call. It also determines the order in which the calls are submitted. This field is a primary key. |
RegionCode |
Indicates the region in which the incident resides. |
CriticalCode |
A numeric value that corresponds to the critical status of the incident. 0=not critical; 1=critical |
CauseCode |
A numeric value that corresponds to the cause of the incident. |
TroubleCode |
A numeric value that corresponds to the trouble type for the incident. |
DeviceFcid |
Feature class ID for the incident device. |
DeviceOid |
Object ID for the incident device. |
Account |
The customer's account number. If this field is blank, TroubleMaker will use the FirstName, LastName, and Telephone fields to query Responder to locate the account number. |
LastName |
Customer's last name. |
FirstName |
Customer's first name. |
Telephone |
Customer's telephone number. |
TroubleAtAccount |
Indicates whether the trouble reported occurs at the customer's location. Yes/No |
CallBackRequested |
Indicates whether the customer wants a return call. Yes/No |
CallbackPowerNotRestored |
Yes/No value indicating whether callback customer indicates that the power has been restored. |
Remarks |
Any remarks associated with the incident. |
Hazard1Type |
Type of a hazard associated with the incident |
Hazard1OnSite |
Yes/No value indicating whether a public safety official has arrived on the hazard site. |
Hazard2Type |
Type of a second hazard associated with the incident |
Hazard2OnSite |
Yes/No value indicating whether a public safety official has arrived on the hazard site. |
CallTaker |
The name of the customer service representative who fielded the customer call. |
TimeReceived |
The time the call was originally received. |
SubmitOrder |
A numeric value indicating the random order in which to submit calls. |