When an incident is created as a result of a customer call, the Dispatcher field is set to unassigned. If a Dispatcher edits that incident in Responder Explorer (right-click the incident and select Edit), that user is automatically entered in the Dispatcher field and assigned to the incident. You can change this behavior to leave the Dispatcher field value as "Unassigned" until a user changes it.
- Open Miner.Responder.Explorer.exe.config. By default, this file is installed here: C:\Program Files (x86)\Miner and Miner\Responder\Client.
- Look for the following XML:
<add key="DispatcherAutoPopulation" value="true"/>
- Set the value attribute.
- Save and close Miner.Responder.Explorer.exe.config.