2503_Wiser_KNX_SW_07.0

Delete My Account

To delete your account, follow these steps:

  1. Tap > Account > Delete my account.

  2. Read carefully what deleting an account means:

    • You will no longer have access to your app, and you will not be able to use the voice control feature.

    • You can still use your controller and access it through any web browser while you are at home (on a local network).

    • All the schedules, scenes, and logic you created will continue to work as they are stored locally in your controller.

    • The devices in your installation will keep working as usual.

    • Once you delete your account, you will be automatically logged out of the app and unable to log back in.

    • If you change your mind and want to recreate your account, you must register again in the app.

    • You will not be able to regain access to your old data (data will be deleted forever).


  3. If you still want to proceed, tap Delete my account > type your password to confirm account deletion > tap Confirm.

    NOTE: If the password is incorrect, you will need to re-enter the password or cancel the process.

  4. Check your mailbox and click the confirmation button there to finish the process.


NOTE: Deleting an account cannot be undone.

QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.

Was this helpful?