Managing Remote Access via SpaceLogic KNX Remote Service

The mobile app allows users with appropriate access rights to enable or disable remote access settings for their controllers. These settings are essential for secure remote configuration and access via VPN technologies.

Accessing VPN Settings

To manage VPN settings:

Open the mobile application.
Navigate to: Settings > Home Management > select your controller.

The VPN settings correspond directly with the configuration options available in the Management Plugin on the controller.

Available VPN Options

There are two VPN-related settings available:

App setting	Corresponding Management Plugin setting
Remote Project Configuration	WireGuard VPN
Remote Controller Access	OpenVPN

These options are only visible if:

You are the Owner of the selected controller, or
You have Admin or System Integrator access.

If your access level is Family, the screen will appear in its standard form without these options.

Understanding the Options

Remote Project Configuration

This setting allows your system integrator to securely access and configure your KNX installation remotely using ETS or eConfigure KNX, provided they are subscribed to Schneider Electric’s SpaceLogic KNX Remote service. See the SpaceLogic KNX Remote user guide available here.

When enabled, a secure WireGuard VPN tunnel is established between your controller and the integrator via the cloud.
You can disable this tunnel at any time by toggling the switch off.

Remote Controller Access

This option enables secure remote access to your controller using OpenVPN.

Like the previous setting, it requires an active subscription to SpaceLogic KNX Remote by your system integrator. See the SpaceLogic KNX Remote user guide available here.
Once enabled, remote configuration becomes possible through a secure connection.

User Interface Details

The screen displays two toggle switches and two question mark icons .
Tapping opens a dialog with more detailed information about the corresponding setting.

Error Handling

In some cases, the app may not be able to retrieve VPN settings from the controller. If this happens, the following message will appear:

"Unable to load tunnel settings for the remote connection from the controller. Please try again later."

When this occurs:

Both VPN options will appear inactive (greyed out).
You can attempt to refresh the screen by pulling down to reload.
If the issue persists, try again later.