Energy Troubleshooting

The Energy tab does not appear in the application.

Make sure you are monitoring the grid and at least one more load. Those two devices need to be correctly configured with all required KNX objects.

If the Energy tab is still not shown, go to Settings > Home Management, select your Home > tap Home Address > edit the address. Tap the target icon at the bottom right of the map to get a precise location and save the changes.

In the Live view, the grid shows delivering power instead of receiving, or vice versa.

Go to the Energy plugin and edit the grid equipment. Swap the attribute Reverse direction.

In the Live view, the battery shows charging instead of discharging, or vice versa.

Go to the Energy plugin and edit the battery equipment. Swap the attribute Reverse direction.

In the History view, the grid shows lower Grid consumption and higher Production sold than expected, or vice versa.

Go to the Energy plugin and edit the grid equipment. Swap the objects in the input fields: Energy taken and Energy produced.

In the History view, the battery shows lower Battery used (discharged) and higher Battery (charged) than expected, or vice versa.

Go to the Energy plugin and edit the battery equipment. Swap the objects in the input fields: Energy taken and Energy produced.

The grid, battery, or solar panel is missing in the Live view.

1. Restart the mobile application.

2. Go to the Energy plugin and check that a room was assigned to the missing equipment.

In the History view in Load consumption tab, an appliance consumed energy is missing.

A room has not been assigned to the appliance in Energy plugin.
→ Go to the plugin and check that a room was assigned to the appliance.

It may not have been long time enough for the appliance to measure any margin in consumption.
→ Wait and check the consumption of the appliance later.

In the Live view, power is updated with a significant delay.
In the History view, energy data are missing for some hours, followed by a significant energy peak.

There may be frequent reporting on KNX objects, and the controller cannot process them on time.
→ see Energy Data Update Optimization.

The inverter native app shows slightly different values of power or energy than the mobile app.

Go to the Energy plugin and edit the grid equipment. Check that the attribute Self Consumption is set.
This is caused by multiple factors, such as the frequency of data updates (e.g., much lower in the Solax inverter), a different way of calculating load consumption, etc.