FAQ

In which countries is the application available?

The app is available in the countries listed here: Wiser KNX App Availability.

Is the application replacing the legacy Wiser KNX app?

Yes, the legacy Wiser KNX application has been phased out and removed from the Google Play and Apple App Store.

I was using the previous Wiser KNX app and want to migrate to the new Wiser KNX app. What should I do?

1. Update the firmware of your controller to the latest one available.
2. Install and enable the Cloud Connector and the KNX IoT 3rd party API which are available in the Marketplace of your controller.
3. Download the new Wiser KNX app from the Google Play or iOS Appstore.
4. Login using the same credentials for remote access in Wiser KNX app.

I am using the PC/tablet visualization at home. Does the new mobile application support this?

No. The new mobile application provides a widget-based solution to control your installation, allowing you to create schedules, moments, and automations, and receive push notifications from your phone. The PC/ tablet visualization remains accessible through any browser while connected to the local network.

How does the new app differ from the previous app?

The new mobile application provides an enhanced user experience compared to the previous app. It is simpler and faster, and it provides you with many more functionalities at the tip of your hands. You will be able to create and edit your schedules and moments and receive push notifications for the devices you would define. And this is just the beginning. In future app releases, we will deliver many more new functionalities.

How can I delete my account?

You can delete your account directly within the mobile application. Refer to Delete My Account.

Is it possible to use Wiser for KNX controller without being connected to the Internet?

Yes, the controller can operate without an internet connection, using the touch panel as a user interface to control and monitor connected devices.

Additionally, the controller can run schedules, automations, and collect and display data locally. However, without an internet connection, users will lose access to cloud-based services, such as remote control and monitoring, energy management, and third-party services like Alexa or Google Home voice control.

I’m about to move out of a Wiser for KNX equipped home, do I need to do something to ensure my data remains secure?

The data are linked to the controller, so you will need to delete the data before handing over access to the controller. Consider deleting the following data:

1. Energy data (with your mobile application)

2. Trends (with the controller web server)

3. Logs (with the controller web server)

4. User-specific moments and automations (with your mobile application)

5. Delete your user account linked to the controller if no other controllers are linked to the account (within your mobile application)

You can export trends and logs before deleting them. For the export of energy data, please contact our customer service.

If you don't have access to the controller web server, please contact your system integrator.

I’m a new occupant in a Wiser for KNX equipped home, what can I do to ensure that former occupants do not retain access?

You will need to ensure that the former occupant has decommissioned the controller from their account. To verify this, create an account in the mobile application and commission the controller to your account. Additionally, with your account, check that no other accounts are shared with the controller.

Please contact the system installer of your new home to check on the topic.

I’m about to ship a Wiser for KNX controller or a KNX device for technical support, do I need to do something before, to ensure my data remains secure?

Majority of KNX devices don't require any special handling to ensure data will remain secure as they typically do not store the data.

For the Wiser for KNX controller, please discuss the topic with the technical support before sending the device.

I’m about to decommission a Wiser for KNX controller or a KNX device, do I need to do something before, to ensure my data remains secure?

Majority of KNX devices don't require any special handling to ensure data will remain secure as they typically do not store the data. However, unloading application and address is a good practice when the device will be used in another installation. For this reason, please contact your installer.

Regarding Wiser for KNX controller decommissioning, you have the following options:

• Do the factory reset of the controller.

• Remove the SD card from the controller.

• Consider deleting the following data:

  • Energy data (with your mobile application)

  • Trends (with the controller web server)

  • Logs (with the controller web server)

  • User-specific moments and automations (with your mobile application)

  NOTE: Before you proceed with any of the options, you can export trends and logs. For the export of energy data, please contact our customer service.

• Unlink the controller from your user account via the mobile application (see the Home Management chapter).

• If no other controllers are linked to your user account, consider deleting your entire user account.

If you don't have access to the controller web server, please contact your system integrator.

I would like to remove ability of third-party voice assistant to control system devices; how to do this?

I would like to review and manage third parties who have permission to access my setup; how to do this?

For Alexa and Google Home, go to the respective voice assistant application and unlink the associated Wiser for KNX skill/service.

In urgent need, disable the Cloud connector plugin in your controller.

If you want to remove the ability to control some devices, disable the voice control for the devices in the Touch plugin.

For Apple Homekit, delete the HomeKit plugin from your controller.

Third-party permissions cannot be listed or managed within your mobile application. You need to check the permissions directly with the third parties.

For detailed information on Alexa and Google Home voice control, please refer to the relevant application notes. For the HomeKit plugin, consult the corresponding chapter in the controller's user guide.

You can find the links to all documents in About the Document chapter > Related Documents section.

How can I disable multifactor authentication?

Go to Settings > Account > Multifactor authentication and disable this feature. See the Multifactor Authentication chapter for more details.

I want to disable multifactor authentication but can't do it for various reasons in the mobile app. What should I do?

If you are unable to disable multifactor authentication in the mobile app, please contact the Schneider Electric Customer Care Center.

Which widgets are supported in the Touch application?

The list is available here: Widget Configuration.

Are all the widgets in Touch visualization supported in the new mobile application?

No. Some of the widgets available in Touch are meant to be used in bigger displays (like text displays or showing ULR). For others like custom, it's not feasible to adapt them to the new mobile application. Others (like music, Sonos, and Revos) will be supported later.

Why can't I see my customizations (color, size, backgrounds) in the widgets I created in Touch in the new mobile application?

The main idea for the mobile application is to allow faster access and control of your widgets. If you need customized Touch widgets or the PC/Tablet visualization, you can always access them by connecting to your controller through your web browser, but only from your local network (at home).

The widgets in the app show incorrect configuration. What should I do?

This message is displayed when the widget does not have all the required parameters (KNX group objects) filled. Once the missing parameters are added in Touch, the widget will work.

Why do I see my multi-widget split in the mobile app?

To offer better control of each of the loads supported by the multi-widget, those have to be split. By default, they will keep the same name of the widget and add a number at the end (1, 2, 3, etc). Those names can be renamed in the mobile application.

How can I access my most frequently used widgets faster?

Access any widget that you would like to bookmark as a favorite and tap the star at the top right of the detail screen. That widget now appears in the Favorite Room in the app that will be shown by default every time you open the app.

Why do some of my widgets show a number after the name?

Multi-widgets like Light Switch, Dimmer, and Socket are shown as a single widget in Touch, but each channel is broken down into individual widgets in the mobile application. You can always rename the channels differently so they display with their specific names in the mobile application.

How can I rename my rooms?

In Settings, access the Rooms section and tap the room you want to rename. The default rooms whose names can´t be changed are: All and Favorites.

How can I change the order of the rooms?

On your home screen, you have to tap three dots (…) at the top right next to the rooms and then drag and drop to reorder how you want your rooms displayed on the Home screen.

How can I see my floors in the mobile application?

By default, all rooms in the installation are shown on the same level in the mobile application. To enable floor-level navigation (as in Touch visualization), go to Settings > Floors and Rooms and enable it.

How can I access my moments faster?

In Settings > Home Screen > Show Moments, you can enable the option so that your moments can be displayed on the home screen.

How can I change the order of the moments?

In the Automation tab, tap the 3 dots (…) at the top right and then drag and drop to reorder the way you want the moments displayed on the Moments screen.

I can not edit all the moments displayed in the app.

There are two different types of moments:

1. KNX scenes: Created in ETS or eConfigure. They are linked to the scenes widget in the Touch visualization. They are displayed in the app with no icon and no edit options.

2. W4K scenes: Created in the Wiser for KNX controller using the Configurator. The mapping exists only between scene actions and KNX group objects. The logic is evaluated in the controller. They are displayed in the app with no icon and no edit options. They can be hidden in the mobile app by clicking the Home icon on the Moments screen.

3. Moments: You create them in the app, and you can assign icons and edit them anytime from the mobile app.

What is the difference between moments and automations?

Moments are similar to scenes and are triggered manually. Automations are actions triggered based on conditions like time, weather, or a device status change.

What are some examples of automations I can set up at home?

You can open your blinds at sunrise and close them at sunset. This way, closing, and opening automatically adapt during the year. (If done through schedules, the opening and closing are based on a fixed time).

You can set the lights to turn on when the garden motion sensor detects motion ONLY during weekdays or weekends during a specific period.

If you have a weather station at home, you can set the automation so that if the wind speed is above a certain threshold, your blinds open to prevent them from being damaged by strong winds.

Why don't I see the Automations feature in my mobile app?

First, you need to install the Automations plugin in the controller. This plugin is available in the controller's Marketplace. Before installation, enable automatic updates to ensure you always have the latest version of the Automations plugin.

Where is the weather information coming from?

An Internet service provider provides weather information by default once you have defined the address where your controller is located.

How can I hide the weather information from the Home screen?

If you don't want to see the weather information on the Home screen, you can hide it in the settings.

I have a weather station in my home. Can I use its weather information instead?

Yes. By default, the weather information from the Internet service provider is shown, but if you have a weather station in your home with its widget in Touch, you can always choose to use its information instead. To do so, you have to go to Settings > Home screen > Weather Panel > check Show Weather panel > check Use weather station information > select your weather station > tap Save.

What is the Message Center for?

The Message Center is where you will see the notifications that the platform has sent you, regarding changes in the status of devices, alarms, or other notifications about the platform, like new firmware availability, etc.

Do all notifications in the Message Center trigger a push notification?

Yes. You can always define which type of notifications you would like to receive.

Can I select which notifications I can receive?

Yes, in Settings > Account > Notifications, you can define which devices and in which cases they should trigger a notification.

For instance, if you have multiple motion sensors, you can enable notifications for all of them or only for selected ones. Furthermore, you can customize your notification preferences for automations. For each automation you wish to receive notifications from, simply include the action send a notification.

Why can I only see one notification per device?

In the Message Center, only the last notifications of each device are displayed. If a new notification for the same device arrives, it overwrites the previous one (you will see the time stamp for the latest one). You can delete notifications by swiping them from right to left.

If I have more than one controller associated with my account, can I receive notifications for both controllers?

Yes, you can decide which homes you want to receive notifications for. If you receive more than one, you can filter and see the notifications for each home in the Message Center.

Can I access different Homes from the same account?

The Home Management feature lets you link a second Home to one account.

I have a new device, and/or I want a family member to have access.

With Home management, you can expand your control by adding a secondary controller to your main account. Additionally, you can invite other users to access your controller. Please visit the Home management section for more info.

Do I need to share my account with my family members, or can each have their account?

With Home Management, you can expand your control by adding a secondary controller to your main account. Additionally, you can invite other users to access your controller. For instance, each family member can set up their account. Once this is done, you can add their respective email addresses associated with these accounts, granting them access to your installation. Furthermore, you can customize access permissions for specific rooms and, if necessary, restrict their access until a specific date.

Why can´t I see the Energy tab in my mobile app?

You need to have the Energy plugin (available for download in the Wiser for KNX controller marketplace) installed and configured first.

You have to set up at least one device to measure the energy from the Grid and at least one more load.

Even if the above is done, and you still do not see the Energy section, refresh the controller location. To do so, go to Settings > Home Management, select your Home > tap Home Address > edit your home address. Tap the target icon at the bottom right of the map to get a precise location and save the changes.

I have photovoltaic at home, and my inverter does not seem to be supported.

We currently support Kostal and Solax, but we will add others periodically.

If you have advanced knowledge of Modbus registers, you can map the required objects to your controller and connect other Modbus inverters, too.

I can not see the cost associated with my energy consumption.

You need to set up your tariff first.

Go to Settings >Tariffs and select your tariff.

Enter the details of your current contract and save changes.

Which EV chargers are supported?

Currently, the app supports Schneider's EVlink Pro AC in the Charge Now mode.

We will soon enable support for the "Scheduling feature" and also support for Schneider's existing EVlink G4 charger.

In the future, others might be supported too.