Multifactor Authentication

Multifactor authentication (MFA) is a security measure requiring users to provide two verification factors to access a mobile application. It enhances security by combining a username and password with a one-time code generated by one of the following authentication tools:

Google Authenticator
FreeOTP

If you enable multifactor authentication, you will be prompted to authenticate using a one-time code after entering your user email and password when logging into the mobile application.

To use multifactor authentication in the application, follow these steps:

Download the authentication tool.
NOTE: It is recommended that you use Google Authenticator because it is more user-friendly than FreeOTP and also works on iOS.
Enable Multifactor authentication:
- In the mobile application, go to Settings > Account > Multifactor authentication and enable multifactor authentication.
First multifactor authentication in the mobile application:
- Open the mobile application on your device, enter your user email and password on the login screen, and tap Login.
- A screen with a QR code will appear, prompting you to proceed with the next authentication step.
- Launch the authentication tool on your mobile device.
  - Google Authenticator: Tap Add a code, then tap Scan a QR code and scan the QR code from the mobile application.
  - FreeOTP: First, you must set a password to log into FreeOTP. After logging in, tap the + button at the bottom right of the screen, then tap the QR code icon. Scan the QR code from the mobile application.
- The authentication tool will generate a one-time code, which you should copy and paste into the One-time code field in the mobile application.
- Enter the name of your device in the Device name field in the mobile application.

You are logged into the mobile application and your device has been added to the authentication tool.

For future logins, the mobile application will only require the one-time code.

Disabling Multifactor Authentication

In certain situations, users of the mobile application may need to temporarily disable multifactor authentication (MFA). These situations include:

Device change: When transitioning to a new device and the original device is no longer accessible, it may be necessary to disable MFA temporarily to set up the new device.
Application issues: If the authentication application is experiencing technical difficulties (e.g., the app is not functioning correctly or login attempts are failing), MFA may need to be disabled until the issue is resolved.
Travel: Traveling to areas with limited access to mobile networks or the internet can make using MFA challenging, necessitating a temporary disablement of this feature.
Security concerns: If there is a suspicion that the account has been compromised, MFA may need to be disabled to perform a security check and restore account access.
Phone number change: When changing phone numbers, it may be necessary to disable MFA to update the user's information and reconfigure authentication.

You can disable multifactor authentication in Settings > Account > Multifactor authentication.

If you are unable to temporarily disable MFA for any reason, please contact the Schneider Electric Customer Care Center for assistance.