DOCA0172EN-12

Diagnostics Logs

Presentation

The EcoStruxure Panel Server can log data for diagnostics. You can change log level and export diagnostics logs locally to your PC.

Availability

This function is available on Panel Server Entry , Universal , and Advanced .

Setting the Parameters

Logs are set on the EcoStruxure Panel Server webpages, at Maintenance > Logs .

Logs Configuration Settings

The logs files are mainly used by Schneider Electric Customer Care Center for technical support to facilitate diagnosis in the event of an unexpected behavior.

To display the application name of the log level selected, click Show application log levels table.

The events of the log are grouped in four levels:

Log level

Description

Debug

Fine-grained informational events that are most useful to debug an application.

Info

Informational messages that highlight the progress of the application at coarse-grained level.

Warning

Medium severity event that still allows the application to run.

Error

High severity event that designates potential harmful situations.

Changing Log Level

To change the level of a log, proceed as follows:

  1. Select a log level in Global log level.

    IMPORTANT: Exporting Debug logs can result in slowdown of the Panel Server performance. It is recommended that you export Debug logs for a limited, temporary period during troubleshooting and then apply Info as default setting for each application.
  2. Click Show application log levels table.

  3. In the table that displays, change the log level of one or several logs.

  4. Click the Save button to apply changes.

Downloading Logs

To download logs, proceed as follows:

  1. Select a log level in Global log level.

    IMPORTANT: If you export Debug logs, it can result in slowdown of the Panel Server performance. It is recommended that you export Debug logs for a limited, temporary period during troubleshooting and then apply Info as default setting for each application.
  2. Click Export logs.

  3. Wait until the .zip file is downloaded on your PC.

  4. Unzip the .zip file to access the detailed logs.

Downloading Auto-diagnostic

Click Export auto-diagnostic to launch an auto-diagnostic and export result in a .zip file to your PC.

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