Diagnostics Logs
Presentation
The Panel Server can log data for diagnostics. You can change log level and export diagnostics logs locally to your PC.
Availability
This function is available on Panel Server Entry, Universal, and Advanced.
Setting the Parameters
Logs are set on the Panel Server webpages, at .
Exporting All Logs
In Collecting all logs click Export all logs to export a .zip file containing all logs (audit, diagnostic and system) to the Downloads folder of your PC.
Log Configuration Settings
The log files are mainly used by Schneider Electric Customer Care Center for technical support to facilitate diagnosis in the event of an unexpected behavior.
To display the application name of the log level selected, click Show application log levels table.
The events of the log are grouped in four levels:
|
Log level |
Description |
|---|---|
|
Debug |
Fine-grained informational events that are most useful to debug an application. |
|
Info |
Informational messages that highlight the progress of the application at coarse-grained level. |
|
Warning |
Medium severity event that still allows the application to run. |
|
Error |
High severity event that designates potential harmful situations. |
Changing Log Level
If you are requested to do so by the Schneider Electric Customer Care Center, you can change the level of a log as follows:
-
Select a log level in Global log level.
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Click Show application log levels table.
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In the table that displays, change the log level of one or several logs.
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Click the Save button to apply changes.
Downloading Logs
To download logs, proceed as follows:
-
Select a log level in Global log level.
IMPORTANT: If you export Debug logs, it can result in slowdown of the Panel Server performance. It is recommended that you export Debug logs for a limited, temporary period during troubleshooting and then apply Info as default setting for each application. -
Click Export partial logs.
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Wait until the .zip file is downloaded on your PC.
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Unzip the .zip file to access the detailed logs.