LED indicators
|
Problem |
Probable causes |
Possible solutions |
|---|---|---|
|
LED flash rate does not change when data is sent from the host computer. |
Communications wiring |
If using a serial to RS-485 converter, trace, and check that all wiring from the computer to the meter is properly discontinued. |
|
Internal hardware problem |
Perform a hard reset: turn off control power to the meter, then re-apply power. If the problem persists, contact Technical Support. |
|
|
Heartbeat/serial communications LED remains lit and does not flash ON and OFF |
Internal hardware problem |
Perform a hard reset: turn off control power to the meter, then re-apply power. If the problem persists, contact Technical Support. |
|
Heartbeat/serial communications LED flashes, but the display is blank. |
Display setup parameters incorrectly set |
Review display parameter setup. |
If the problem is not fixed after troubleshooting, contact Technical Support for help. Make sure that you have your meter’s firmware version, model, and serial number information available.