Upgrading the meter using the Firmware Upgrade Tool

Use the Firmware Upgrade Tool to upgrade the meter. Firmware upgrade helps to improve the meter performance, enhance existing features and functions, add new functionality, and strengthen the cybersecurity.

Prerequisites:

Refer to the table Meter models, firmware versions, and upgrade methods to know the applicable firmware upgrade method for your meter model and firmware version.
Download the latest compatible firmware upgrade package (.zip) from www.se.com.

Use the latest Firmware Upgrade Tool included in firmware upgrade package.

NOTICE
PERMANENT EQUIPMENT DAMAGE Always use the Firmware Upgrade Tool version provided with the compatible firmware upgrade package. Failure to follow these instructions can result in irreparable damage to your meter.

PC running with Windows 10 or later, connected to the meter through Ethernet cable.
Uninterrupted power supply to the meter’s control power input and stable Ethernet communication.
ION Setup configuration tool.
Login credentials for both ION Setup and the meter webpages.

Preparing the meter for firmware upgrade:

Follow these recommendations to prepare the meter for a safe and successful firmware upgrade:

NOTICE
PERMANENT EQUIPMENT DAMAGE Do not interrupt the auxiliary control power during the upgrade. Ensure stable Ethernet communication to avoid any potential firmware corruption or incomplete firmware upgrade. Ensure Internet Control Message Protocol (ICMP) is enabled on the network. Do not power cycle the meter if the upgrade is unsuccessful or ICMP is disabled. Avoid changing configuration settings or performing write operations during the upgrade. Failure to follow these instructions can result in irreparable damage to your meter.

NOTICE

PERMANENT EQUIPMENT DAMAGE

Do not interrupt the auxiliary control power during the upgrade.
Ensure stable Ethernet communication to avoid any potential firmware corruption or incomplete firmware upgrade.
Ensure Internet Control Message Protocol (ICMP) is enabled on the network. Do not power cycle the meter if the upgrade is unsuccessful or ICMP is disabled.
Avoid changing configuration settings or performing write operations during the upgrade.

Failure to follow these instructions can result in irreparable damage to your meter.

The Firmware Upgrade Tool version 3.6 or earlier supports one meter at a time, while version 3.8 or later supports up to 10 meters simultaneously.
The upgrade supports up to eight TCP connections for read operations. More than eight TCP connections may cause the upgrade to be unsuccessful.
For PM5561 / PM5661 / PM5761 meter models, disable the MID/MIR lock using the meter display before upgrading (Refer to Locking or unlocking the PM5561 / PM5661 / PM5761).
For Firmware Upgrade Tool version 3.6 or earlier, always connect the meter directly to the PC.
Do not rename any file names.

To upgrade the meter using the Firmware Upgrade Tool:

Disconnect the meter from the network and set the IP method to Stored if it is currently connected to the network and configured in DHCP, BOOTP, or Default mode.
Set the port number to 80 (HTTP) or 443 (HTTPS) using the webpages or ION Setup.
Ensure the PC and meter are on the same IP domain and verify communication (example, by running a ping test).
Open the Config.csv file from the Firmware Upgrade Tool folder.
Edit the Config.csv file in Notepad. Enter the meter configuration in the following format (no brackets or spaces after commas):

<IP Address>,<Modbus Slave ID>,<Web-master username>,<Web-master password>,<Product-Master username>,<Product-Master password>

Example: 192.168.0.10,255,user1,pass1,user2,pass2

NOTE: Ensure the Config.csv file contains only one line and ends with the Product-Master password. Do not include spaces, dots, commas, or special characters.

TIP: Use the sample Config.csv file provided in the Firmware Upgrade Tool package as a template.
Run PM5000fwupgrade.exe file to open the Firmware Upgrade Tool.
Navigate to File > Open or select the icon to choose the Config.csv file.
Check the .csv file for the meter IP, slave ID, usernames, and passwords.

NOTE: Review the displayed information, including IP address, current firmware version, product name, and upgrade status (Firmware upgrade applicable).

RECOMMENDATION: If the status does not show Firmware upgrade applicable, check the connection and the Config.csv file details.
Navigate to Tools > Select Firmware or select the icon to choose the firmware file to upload.
Select the icon to browse and choose the latest firmware file (.sedp).

Result: The .sedp firmware file path and version are displayed in the tool bar.
Navigate to Tools > Upload Firmware or select the icon to upload the firmware to the meter.
Read the pop-up message and select Yes to proceed.

Result: The tool disables all options during the upgrade. The Status column shows the upgrade progress. After completion, the tool displays a status message Upgrade Completed. Double click here to open webpage.

RECOMMENDATION: Confirm that firmware upgrade is successful in the tool and verify that the meter is operational. Wait for one minute before upgrading the next meter.

(Optional) Refer to the following table for the troubleshooting steps if you encounter any problem during the upgrade:

Problem	Possible solution
Meter stops responding during the upgrade.	Wait for other meters to finish. Verify the firmware upgrade status by opening the webpage. For an unsuccessful upgrade, close and reopen the tool, and then retry the upgrade without power restarting the meter.
One or more meters fail during mass upgrade.	Wait for five minutes, then retry the upgrade without powering off the meter. If the diagnostic message continues, please contact Schneider Electric Technical Support for assistance.

(Optional) Select the icon to save the upgrade logs to a local repository for technical assistance if:
- The upgrade is unsuccessful.
- The meter does not power up normally.
- Ethernet communication is not established.
NOTE: The logs are stored automatically in the Logs folder under the Application path.
Navigate to File > Exit to close the Firmware Upgrade Tool.