HRB1684301-12

Firmware upgrade using webpages

NOTE: To know the applicable firmware upgrade method for your meter model with firmware version, refer to table Meter models, firmware versions and firmware upgrade methods.
CAUTION
POTENTIAL FOR PRODUCT DAMAGE AND IRRECOVERABLE
Do not disrupt the auxiliary control power when the firmware upgrade is in progress.
Failure to follow these instructions may result in product being damaged and irrecoverable.
NOTE: Meter firmware includes a digital signature which helps ensure authenticity.
  1. Click Maintenance > Upgrade > Firmware.
  2. In the Firmware Upgrade section, click Browse button.
    The Choose File Open dialog box opens.
  3. Select the .sedp file from the firmware release folder.
  4. Click Upgrade button.
    The pop-up message Do you want to apply the firmware upgrade now? The product will be restarted and all users will be disconnected from the application opens.
  5. Click Yes to apply the firmware upgrade.
    NOTE: The device will check the firmware compatibility before upgrade.
    Depending on several factors like network speed etc., the firmware upgrade process of the meter can take about 5 minutes or more.
    After successful firmware upgrade, the meter can take up to 40 s to resume communication.
  6. After the firmware upgrade process, navigate to Maintenance > Upgrade > Upgrade Status to check the last firmware upgrade status of your meter.
  7. If the error message The firmware upgrade failed. The selected firmware is either invalid or corrupted. is displayed during the firmware upgrade process:
    1. Click the Close button on the pop-up message.
    2. Delete the downloaded copy of the latest firmware upgrade package from the PC. Download the package from www.se.com again and retry the firmware upgrade process. If the same issue occurs, contact Schneider Electric Technical Support.
  8. If the firmware upgrade process is interrupted or becomes unresponsive (more than 5 minutes have elapsed since beginning the upgrade process and the meter has not finished the upgrade attempt):
    1. Remove the auxiliary control power to the meter and restore it after 10 s. If the meter powers up normally and is able to establish Ethernet communication, retry the firmware upgrade process.
      If the firmware upgrade process is unsuccessful or if the meter does not power up normally or if the Ethernet communication is not established with the meter, contact Schneider Electric Technical Support.
QR code for this page

Was this helpful?