Upgrading the meter using the webpages

Use the webpages to upgrade the meter. Firmware upgrade helps to improve the meter performance, enhance existing features and functions, add new functionality, and strengthen the cybersecurity.

Prerequisites:

Refer to the table Meter models, firmware versions, and upgrade methods to know the applicable firmware upgrade method for your meter model and firmware version.
Download the latest compatible firmware upgrade package (.zip) from www.se.com.
PC running with Windows 10 or later, connected to the meter through Ethernet cable.
Uninterrupted power supply to the meter’s control power input and stable Ethernet communication.
Login credentials for meter webpages.

Preparing the meter for firmware upgrade:

Adhere to the following recommendations for preparing meter for firmware upgrade:

NOTICE
PERMANENT EQUIPMENT DAMAGE Do not interrupt the auxiliary control power during the upgrade. Ensure stable Ethernet communication to avoid any potential firmware corruption or incomplete firmware upgrade. Failure to follow these instructions can result in irreparable damage to your meter.

The upgrade (successful or unsuccessful) is limited to 25 attempts for PM5561 / PM5562 / PM5562MC / PM5661 / PM5761 meter models. Further attempts are blocked.
For PM5561 / PM5661 / PM5761 meter models, disable the MID/MIR lock using the meter display before upgrading (Refer to Locking or unlocking the PM5561 / PM5661 / PM5761).

To upgrade the meter using the webpages:

Log in to the meter webpages.
Navigate to Maintenance > Upgrade > Firmware.
Select the Browse button in the Firmware Upgrade section.
Result: The Choose File Open dialog box opens.
Choose the .sedp file from the firmware release package.
Select the Upgrade button.
Result: A pop-up message Do you want to apply the firmware upgrade now? The product will be restarted and all users will be disconnected from the application opens.
Select Yes to start the firmware upgrade.
NOTE:
- The meter checks the firmware compatibility and verifies the digital signature.
- The upgrade may take five minutes or more, depending on network speed.
- After a successful upgrade, the meter may take up to 40 seconds to resume communication.
Navigate to Maintenance > Upgrade > Upgrade Status to check the last firmware upgrade status.

RECOMMENDATION: After the upgrade, allow the meter to remain in the erasing state for one minute. Do not restart the meter or disconnect the Ethernet cable during this time.

(Optional) Refer to the following table for the troubleshooting steps if you encounter any problem during the upgrade:

Problem	Possible solution
The diagnostic message The firmware upgrade failed. The selected firmware is either invalid or corrupted. appears during the firmware upgrade.	Select Close on the pop-up message. Delete the firmware package from the PC, download it again from www.se.com and retry the upgrade. If the issue persists, contact Schneider Electric Technical Support for assistance.
The upgrade is unsuccessful, the meter does not power up, or Ethernet communication fails.	Contact Schneider Electric Technical Support for assistance.
The upgrade is interrupted or remains unresponsive for more than five minutes.	Remove the auxiliary control power from the meter and restore it after 10 seconds. If the meter powers up normally and establishes Ethernet communication, retry the upgrade. If the issue persists, contact Schneider Electric Technical Support for assistance.